Shipping policy

Shipping Policy

Thank you for shopping with SHWANG. We are committed to getting your order to you safely and as quickly as possible.

Order Processing

All orders are processed within 2–3 business days (excluding weekends and holidays).

Once your order has been processed, you will receive a confirmation email with tracking details, where available.

During peak periods, seasonal promotions, or holidays, processing times may be slightly extended.

Shipping Timeframes

Estimated delivery times depend on your location and selected shipping method:

United States, UK, Australia & Europe: 5-7 business days

Canada & New Zealand: 8–12 business days

Mexico: 12-15 business days

Please note that delivery times are estimates and may vary due to customs, carrier delays, weather, holidays, or other circumstances beyond our control.

Shipping Costs

USA: $4.99

UK: £3.99

AUSTRALIA: A$6.99

CANADA: C$6.99

NEW ZEALAND: NZ$7.99

MEXICO: $6.99

EU: €4.99

Applicable shipping charges will be displayed at checkout before you complete your purchase.

Tracking Information

Once your order has shipped, you will receive a tracking number via email, where available.

Tracking updates may take some time to appear after shipment.

If you do not receive tracking information, please contact our support team.

Incorrect Address or Failed Delivery

Please ensure all shipping details are correct at checkout.

SHWANG is not responsible for orders delayed or returned due to incorrect or incomplete address information provided by the customer.

If a package is returned due to an incorrect or incomplete address, additional shipping fees may apply for reshipping.

Delays & Exceptions

While we do our best to meet the estimated delivery times, delays can occasionally occur due to:

  • High order volume

  • Carrier disruptions

  • Customs clearance

  • Weather conditions

  • Holidays and seasonal periods

We appreciate your patience in such cases and will assist where possible.

Damaged or Incorrect Orders

Please inspect your order when you receive it.

If your order arrives damaged, defective, or you receive the wrong item, please contact our support team as soon as possible and provide details and photographs of the issue so that we can evaluate the situation and assist you.

For more information about returns and refunds, please refer to our Refund Policy.

Contact Us

If you have any questions regarding shipping or your order, please contact our support team at support@shwang.com

We aim to respond to enquiries as soon as possible.